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We Are Opt7

Warranty

  • OPT7 happily accepts returns for most orders up to 60 days after the original purchase date.
    • Please note, the return shipment tracking must show "Delivered" to OPT7 prior to the expiration of the 60 day return period.
  • OPT7 offers pre-paid return postage for the following return reasons:
    • Diagnosed as defective by an OPT7 Support Team member
    • Not as described in the listing
    • Damaged in transit (must be reported within 3 business days of receipt)
    • Shipment Error
  • OPT7 Does not cover return shipping for the following return reasons:
    • Buyer Error
    • Buyer Choice
    • Brightness not as expected
    • "Not as good as my old HID kit"
    • Warranty Exchanges
  • OPT7 does not reimburse out-of-pocket return shipping or any other costs associated with returning an item/order including new packaging
    • If the return reason includes a return label and you do not receive it or have trouble printing it; do not ship the item on your own with the expectation that the return costs will be reimbursed. Please reach out to us and we will have the label re-sent.

 

OPT7 Product Line Warranty Agreements

The following stipulations apply to all OPT7 product lines:

  • OPT7 will not be held liable for any professional or non-professional costs related to or associated with the following:
    • Installation
    • Customization
    • Additional parts or accessories not originally included
    • Electrical Damage
  • OPT7 will not be held liable for any damage that occurs directly or indirectly due to the installation of any OPT7 product.
  • OPT7 will not be held liable for any of the following in conjunction with the installation or use of any of our products:
    • Injury
    • Death
  • OPT7 reserves the right to refuse any warranty claim where it is determined any of the following have occurred:
    • Fraud
    • Damaged by Customer
    • Incidental Damage
    • Acts of God
  • Failure to comply with any OPT7 agent request(s) could lead to denial of the warranty claim

OPT7 HID Conversion Kits (All)

Each OPT7 HID Conversion kit is covered by a 2 Year limited warranty which covers the following components:

  • HID Bulbs
  • Ballasts
  • Power Harnesses
  • Plug and Play Connections
  • Relay (If Purchased)
  • Capacitors (If Purchased)

Our promise it to keep your HID conversion kit 100% operational; should you experience any issues please contact customer support for assistance. Upon proper diagnosis OPT7 will provide at no cost; replacement parts up to and including the following without receiving the diagnosed faulty parts in return:

  • 2 x HID bulbs (Includes Plug and Play Power Harness)
  • 1 x Ballast

Should both ballasts be diagnosed faulty, proper troubleshooting not possible or if the customer refuses to perform the recommended troubleshooting OPT7 will ask for the entirety of the kit to be returned at the customer's cost upon delivery OPT7 will ship out replacement(s) at our cost within 2 business days.

OPT7 LED Light Bars C1 & C2 Lines

Due to the inherent nature-of-use related to this product line, OPT7 offers a 90 day limited warranty which covers any manufacturer defects for any component of the LED Light Bar, up to and including:

  • LED Mounting Arms
  • Associated Mounting Hardware
  • CREE LED
  • LED Housing
  • LED Bar Relay (If purchased)

In addition, OPT7 offers 2 year limited warranty that covers the following:

  • Individual CREE LED

Should you experience any issues with this product, please contact customer support. OPT7 may require documentation, photos or additional details from the customer in order to properly authorize the warranty claim. Failure to comply with any OPT7 agent request could lead to denial of the warranty claim for insufficient information to process.

Upon authorization, the buyer will be asked to ship the item back to OPT7 at their cost. Upon receipt, OPT7 will ship out a brand new replacement item of the exact same model or comparable model at our cost.

OPT7 Direct Replacement LED Bulb Pairs (13-SMD, 27-SMD, Plasma, CREE)

Each OPT7 direct replacement LED bulb is covered by a 1 Year limited warranty which covers the following:

  • LED direct replacement bulb

Our promise is to ensure your OPT7 LED direct replacement bulb operates 100% correctly; should you experience any issues please contact customer support for assistance. Upon proper diagnosis OPT7 will provide replacement bulbs at no cost.

OPT7 Aura LED Automotive & Motorcycle Interior Strip Kit

Each OPT7 Aura LED Interior Strip Kit is covered by a 1 Year limited warranty which covers the following components:

  • LED Strip
  • Control Box
  • Handheld Remote
  • Keychain Remote
  • All provided wiring and connections

Our promise it to keep your Aura LED Interior Strip Kit 100% operational; should you experience any issues please contact customer support for assistance. Upon proper diagnosis OPT7 will provide at no cost; replacement parts up to and including the following without receiving the diagnosed faulty parts in return:

  • Up to 3 LED Strips
  • Control Box
  • Handheld Remote
  • Keychain Remote
  • All provided wiring and connections

Should more than 3 LED strips be diagnosed faulty; OPT7 will require all diagnosed faulty LED strips to be returned at our cost before shipping out replacement LED strips.

OPT7 LED Strips (12 Inch, 24 Inch and 5 Meter)

All OPT7 LED Strip products are covered by a 1 year limited warranty which covers the following components:

  • Individual AMD LED
  • Control Box (If purchased)
  • Remote (If purchased)

Should the LEDs malfunction or fail to light up, please contact OPT7 customer support. OPT7 may require documentation, photos or additional details from the customer in order to properly authorize the warranty claim.

If your LED strip is diagnosed faulty, OPT7 will ask for the LED strip to be returned to us at the customer’s cost. Upon delivery and processing, OPT7 will ship out a replacement(s) within 2 business days at our cost.

OPT7 Fluxbeam LED Headlight Conversion Kit

All OPT7 Fluxbeam LED Conversion Kits are covered by a 2 year limited warranty. The warranty covers the following components:

  • LED Bulbs
  • LED Drivers
  • Provided Wiring
  • Power Harnesses
  • Plug and Play Connections

Our promise it to keep your Fluxbeam LED Conversion Kit 100% operational; should you experience any issues please contact customer support for assistance. Upon proper diagnosis OPT7 will provide at no cost; replacement parts up to and including the following without receiving the diagnosed faulty parts in return:

  • 1 x Flux Beam LED
  • 1 x Driver
  • 1-2 x Capacitor (Single Beam Only)
  • 1-2 x TIPM Resistor

Should both drivers be diagnosed faulty, proper troubleshooting not possible or if the customer refuses to perform the recommended troubleshooting OPT7 will ask for the entirety of the kit to be returned at our cost. Upon delivery OPT7 will ship out replacement(s) at our cost within 2 business days.

OPT7 Redline LED Tailgate Bar (48" + 60")

All OPT7 Redline Series Tailgate bars are covered by a 2 year warranty. The warranty covers the following components:

  • Redline Tailgate 48" or 60"

Our promise it to keep your Redline Series Tailgate 100% operational; should you experience any issues please contact customer support for assistance. If through substantiated report or through troubleshooting the unit has failed and cannot be restored to proper working order OPT7 will replace the unit with a brand new unit of the same or similar model upon the receipt of the original unit to our return address.

  • OPT7 does not cover/reimburse the following costs that may be associated with a warranty exchange
    • Return Shipping
    • Return Packaging
  • OPT7 does cover the following costs associated with a warranty exchange
    • Brand new warranty unit shipment

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