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Warranty Terms & Conditions

 

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General Warranty Terms & Conditions

Warranty Terms:

  • OPT7 does not ship replacement product(s) for new orders or warranty exchanges until the original product(s) are returned; we do offer partial part(s) replacements (see warranty terms below based on the product(s) purchased)

  • OPT7 is not liable for any costs related to installation or removal of our products. 

  • OPT7 highly recommends that the original lighting solution be removed and stored away for safe keeping

  • All return costs associated with warranty exchanges are assigned to the buyer

  • All new product(s) & new shipping costs associated with warranty exchange replacement product(s) shipment(s) are covered by OPT7; if shipped within the domestic US or Canada

  • The warranty coverage does not offer an upgrade service

  • The warranty coverage is non-transferable

  • Valid proof-of-purchase from OPT7 required to file a claim

  • If a OPT7 product(s) is refunded in full by OPT7 support or the support team of the web store where the OPT7 product was originally sold; the associated warranty is void

  • THE WARRANTY DOES NOT PROVIDE A REFUND SERVICE; all OPT7 product are covered by a 60-Day return period. Thereafter, a store credit would be considered on a case by case basis

  • If the purchased item(s) are shipped to a freight forwarder and subsequently shipped out of the domestic US the warranty terms are void. We will still assist you with any inquiries or products issues; however, you may be subject to additional cost or fees to process any approved warranty claims

  • OPT7 does not cover shipping, handling, customs fees or associated tariffs for warranty claim shipments to international addresses. OPT7 does cover the new part(s) or product but the associated costs are assigned to the buyer or claimer.

  • OPT7 will not be responsible for any defect resulting from water damage, acts of nature, modifications, improper installation, vehicle crash, or any type of impact. 

 

  • The Warranty period begins on the day of purchase

  • The Warranty period does not reset for any reason

Part Service:
If you experience a product problem, we promise to do our best to fix the issue by shipping a replacement part(s); some troubleshooting may be requested. We do this to ensure the part(s) we ship you will fix the reported problem.

  • We reserve the right to ask for the original part(s) to be returned to us; usually, at our cost
  • If the needed part(s) is not available a Warranty Exchange claim will be filed
  • In some cases, we may ship upgraded or re-designed part(s), components or product(s) when the original version is not available
  • Shipping costs(s) are covered per the “Warranty Terms
  • If a majority or what OPT7 deems a majority of a product(s) needs to be replaced then we reserve the right to require the claim be filed as a Exchange

Exchange Service:
If troubleshooting is not possible, the results do not determine the proper part(s) to replace under the “Part Service” or you or OPT7 prefer we will replace any OPT7 product for the period of the disclosed warranty period upon receipt, processing and approval of any valid Exchange Service Claim

  • Return shipping & all associated costs including removal are assigned to the claimant
  • New product(s) cost is covered by OPT7
  • New shipping cost is covered by OPT7 per the “Warranty Terms"

Off-Road LED Bar/Pod Lighting Warranty:

90-Day Unlimited Warranty

2-Year Limited LED Diode Warranty

All product(s) line(s) not listed above likely carry a warranty of some kind. For more information contact OPT7 support, thank you!


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