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Warranty Terms & Conditions

 

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IMPORTANT WARRANTY INFORMATION:

    • OPT7 DOES NOT SHIP REPLACEMENT PRODUCT(S) FOR NEW ORDERS OR WARRANTY EXCHANGES UNTIL THE ORIGINAL PRODUCT(S) ARE RETURNED; WE DO OFFER PARTIAL PART(S) REPLACEMENTS (SEE WARRANTY TERMS BELOW BASED ON THE PRODUCT(S) PURCHASED)
    • OPT7 HIGHLY RECOMMENDS THAT THE ORIGINAL LIGHTING SOLUTION BE REMOVED AND STORED AWAY FOR SAFE KEEPING
    • ALL RETURN COSTS ASSOCIATED WITH WARRANTY EXCHANGES ARE ASSIGNED TO THE BUYER
    • ALL NEW PRODUCT(S) & NEW SHIPPING COSTS ASSOCIATED WITH WARRANTY EXCHANGE REPLACEMENT PRODUCT(S) SHIPMENT(S) ARE COVERED BY OPT7; IF SHIPPED WITHIN THE DOMESTIC US OR CANADA
    • THE WARRANTY COVERAGE DOES NOT OFFER A UPGRADE SERVICE
    • THE WARRANTY COVERAGE IS NON-TRANSFERABLE
    • VALID PROOF-OF-PURCHASE FROM OPT7 REQUIRED TO FILE A CLAIM
    • IF AN OPT7 PRODUCT(S) IS REFUNDED IN FULL BY OPT7 SUPPORT OR THE SUPPORT TEAM OF THE WEB STORE WHERE THE OPT7 PRODUCT WAS ORIGINALLY SOLD; THE ASSOCIATED WARRANTY OF THE REFUNDED PRODUCT(S) IS VOID
    • THE WARRANTY DOES NOT PROVIDE A REFUND SERVICE; ALL OPT7 PRODUCT ARE COVERED BY A 60 DAY RETURN PERIOD. THEREAFTER, A STORE CREDIT WOULD BE CONSIDERED ON A CASE BY CASE BASIS.
    • IF THE PURCHASED ITEM(S) ARE SHIPPED TO A FREIGHT FORWARDER AND SUBSEQUENTLY SHIPPED OUT OF THE DOMESTIC US THE WARRANTY TERMS ARE VOID. WE WILL STILL ASSIST YOU WITH ANY INQUIRIES OR PRODUCTS ISSUES; HOWEVER, YOU MAY BE SUBJECT TO ADDITIONAL COST OR FEES TO PROCESS ANY APPROVED WARRANTY CLAIMS
    • OPT7 DOES NOT COVER SHIPPING, HANDLING, CUSTOMS FEES OR ASSOCIATED TARIFFS FOR WARRANTY CLAIM SHIPMENTS TO INTERNATIONAL ADDRESSES. OPT7 DOES COVER THE NEW PART(S) OR PRODUCT BUT THE ASSOCIATED AFOREMENTIONED COSTS ARE ASSIGNED TO THE BUYER OR CLAIMER


OPT7 Limited 1-Year Warranty

  • All Aura Line LED Strip, Pod & Bar Kits
  • All Aura Line Accessories, Expansion & Individually Purchased Part(s)
  • All SMD, Plasma, CREE & CREE V2 LED Direct Replacement Fog Light Bulbs

OPT7 Limited 2 or 3 Year Extended Warranty (if applicable)

  • All Fluxbeam & Fluxbeam X LED Conversion Kits
  • All HID Conversion Kits
  • All Redline Tailgate LED Bars
  • All LED Whips
  • All HID Accessories
  • XP-1 7" Round LED Headlight
  • XR-1 7" Round LED Headlight
  • LED Light Bar & Pod Mounting Solutions
  • Outlaw X Renegade Headlight

The OPT7 1-year & 2-year warranty coverage provides two types of service; Part(s) & Exchange:

Warranty Part Service:

OPT7 will at our discretion replace a individual part or parts; if that part or parts are 100% confirmed non-functional through proper troubleshooting method(s)
or submission of images depicting the report or issue

  • Once approved part shipments are processed within 1-2 business days and usually arrive within 3-5 business days
  • The cost of the replacement part(s) and the related shipping cost are covered by OPT7
    • If the original shipment delivery address was located in the US and the warranty part(s) are to be shipped to an international address the shipping and handling cost; as well as any customs fees or tariffs that may be imposed by the destination's customs authority are not covered by OPT7
  • We do not offer expedited shipping options for warranty part shipments
  • The warranty part coverage does not provide "reserve", "spare" or "back up" part(s) or components
  • We reserve the right to have original parts returned to us; usually, at our cost

Warranty Exchange Service:

OPT7 will at our discretion replace any OPT7 product(s) upon receipt of the original product(s) & previous replacement part(s) based on the product type and warranty terms listed above. All Warranty return shipments must be authorized and include a OPT7 RMA # which is provided by OPT7 Customer Support.

  • Upon delivery, warranty returns are generally processed within 3-5 business days. Thereafter, a brand new shipment of the previously authorized product(s) will be processed and shipped out; thereafter, delivery can be expected via USPS Priority mail within 3-5 business days.
  • OPT7 does not offer expedited shipping options for warranty exchange shipments
  • Do not include any unauthorized product(s) with prior authorization. If an unauthorized product(s) is returned; expect at least a 5-7 business day delay in processing. We will contact you via e-mail to discuss the inclusion and offer you a resolution
  • Failure to provide an updated shipment address for the warranty exchange shipment may result in a significant delay. PLEASE PROVIDE ANY ADDRESS UPDATES VIA E-MAIL AT SUPPORT@OPT-7.COM
  • In the event the exact product(s) or model is no longer available; OPT7 will replace it with a like or upgraded model or a store credit if a like or upgraded model are not available 


Off-Road Lighting 90-Day & 2-Year LED Diode Limited Warranty

90-Day Limited Warranty

  • Includes C1 & C2 OS Line LED Light Bars
  • All LED Light Bar Accessories
  • All LED Pods or Auxiliary Lighting

Due to the inherent nature of use; all Off-Road road product(s) stated above are covered by a 90-Day limited warranty. The warranty coverage offers two services: A Part warranty and a exchange warranty. 

Warranty Part Service:

OPT7 will at our discretion replace a individual part or parts; if that part or parts are 100% confirmed non-functional or defective through proper troubleshooting method(s) or submission of images depicting the report or issue

  • Once approved part shipments are processed within 1-2 business days and usually arrive within 3-5 business days
  • The cost of the replacement part(s) and the related shipping cost are covered by OPT7
    • If the original shipment delivery address was located in the US and the warranty part(s) are to be shipped to an international address the shipping and handling cost; as well as any customs fees or tariffs that may be imposed by the destination's customs authority are not covered by OPT7
  • We do not offer expedited shipping options for warranty part shipments
  • The warranty part coverage does not provide "reserve", "spare" or "back up" part(s) or components
  • We reserve the right to have original parts returned to us; usually, at our cost

Warranty Exchange Service:
OPT7 will at our discretion replace any OPT7 product(s) upon receipt of the original product(s) & previous replacement part(s) based on the product type and warranty terms listed above. All Warranty return shipments must be authorized and include a OPT7 RMA #which is provided by OPT7 Customer Support.

  • Upon delivery, warranty returns are generally processed within 3-5 business days. Thereafter, a brand new shipment of the previously authorized product(s) will be processed and shipped out; thereafter, delivery can be expected via USPS Priority mail within 3-5 business days.
  • OPT7 does not offer expedited shipping options for warranty exchange shipments
  • Do not include any unauthorized product(s) with prior authorization. If an unauthorized product(s) is returned; expect at least a 5-7 business day delay in processing. We will contact you via e-mail to discuss the inclusion and offer you a resolution
  • Failure to provide an updated shipment address for the warranty exchange shipment may result in a significant delay. PLEASE PROVIDE ANY ADDRESS UPDATES VIA E-MAIL AT SUPPORT@OPT-7.COM
  • In the event the exact product(s) or model is no longer available; OPT7 will replace it with a like or upgraded model or a store credit if a like or upgraded model are not available

2-Year Off-Road Product(s) Limited LED Diode Exchange Warranty

All Off-Road product(s)'s LED Diodes are covered by a 2-year limited warranty. The warranty coverage offers a exchange service only. A photo showing the failed LED diode(s) will be required before the warranty exchange can be authorized and a RMA provided will be authorized, thank you!

Warranty Exchange LED Diode Service:
OPT7 will at our discretion replace any OPT7 product(s) upon receipt of the original product(s) & previous replacement part(s) based on the product type and warranty terms listed above. All Warranty return shipments must be authorized and include a OPT7 RMA # which is provided by OPT7 Customer Support.

  • Upon delivery, warranty returns are generally processed within 3-5 business days. Thereafter, a brand new shipment of the previously authorized product(s) will be processed and shipped out; thereafter, delivery can be expected via USPS Priority mail within 3-5 business days.
  • OPT7 does not offer expedited shipping options for warranty exchange shipments
  • Do not include any unauthorized product(s) with prior authorization. If an unauthorized product(s) is returned; expect at least a 5-7 business day delay in processing. We will contact you via e-mail to discuss the inclusion and offer you a resolution
  • Failure to provide an updated shipment address for the warranty exchange shipment may result in a significant delay. PLEASE PROVIDE ANY ADDRESS UPDATES VIA E-MAIL AT SUPPORT@OPT-7.COM
  • In the event the exact product(s) or model is no longer available; OPT7 will replace it with a like or upgraded model or a store credit if a like or upgraded model are not available.

All product(s) line(s) not listed above likely carry a warranty of some kind. For more information contact OPT7 support, thank you!


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