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We Are Opt7

Returns & Shipping

Returns Policy

  • 60 days based on the original purchase date 
  • Return labels are provided by the original marketplace of purchase based on their return policy
  • All returns must be authorized by customer support and all return shipments require a RMA #
  • Item(s) purchased must be returned to receive a refund
  • OPT7 is not responsible for lost returns; please obtain a tracking number for your records.
  • The Warranty Coverage does not include a refund service
  • Once the returned item(s) have been received and inspected, you will receive a notification email regarding the approval or rejection of the return. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
  • Please note that refunds can take up to 3-7 business days to be reflected back into your account. Please confirm with your bank if you do not see your credit after the 7 business day.
  • OPT7 does not cover return costs for the following return reasons (not all inclusive):
    • Buyer error
    • Buyer choice or discretionary return
    • Brightness not as expected (we are not able to guarantee that our lighting solutions are brighter than the lighting solution being replaced) 
    • Color not as expected eg. "...too blue..." or "...doesn't match my existing lighting..."
    • "Not as good as my previous HID or Lighting Solution"
    • Warranty exchange return shipments (Includes packaging)
    • Excessive install
  • OPT7 does not cover out-of pocket expenses related to the following (not all inclusive):
    • Any and all installation costs
    • Any and all return packaging costs
    • Any and all man hours required to install or remove a product from a vehicle

Shipping

  • STANDARD OR FREE SHIPPING: We ship most orders using USPS Priority which offers a non-guaranteed transit time of 2-4 business days; however, we reserve the right to use the carrier of our choice

    • All orders placed Monday-Thursday before 1pm PST are usually processed and provided to the carrier the same day. Please allow 24 hours for the carrier to make the first scan at which time updates will be available on their website using the links below:

      UPShttps://www.ups.com/WebTracking/track?loc=en_US
      USPShttps://tools.usps.com/go/TrackConfirmAction_input

    • All transit times and delivery promises exclude the weekend and Holidays

    • Update address: If your order has not been shipped already, please email us at support@opt-7.com with your order number and the updated shipping address. We will do our best to change the address before the order ships. We are unable to make any changes to an order after it has shipped.
    • Once your order has shipped, it cannot be cancelled or refunded until it is returned to OPT7.
    • Changes on new order placed: Unfortunately, we cannot change, add or remove items from your order. We will have to cancel your order for a full refund and have you re-order with the correct items. 

 

  • EXPEDITED SHIPPING SERVICES: All orders placed using expedited shipping eg. Overnight or 2nd Day service must be placed before 1pm PST to qualify for the stated expedited shipping delivery promise 

    • OPT7 Currently Ships Orders to the Following Destinations
      • United States
      • Canada
        • OPT7 does not offer expedited shipping services to international addresses
    • OVERNIGHT SERVICE
      • Overnight orders placed Monday-Thursday before 1pm PST will be delivered the next day before 8pm local time
      • Overnight orders placed Friday before 1pm PST will be delivered the following Monday before 8pm local time
      • Overnight orders placed Friday after 1PM, Saturday or Sunday will be processed Monday and delivered Tuesday before 8pm local time
      • OPT7 does not offer overnight shipping with "Saturday Delivery"

    • 2ND DAY SERVICE
      • Orders placed Monday-Wednesday before 1pm PST will be delivered on the 2nd business day following the original purchase date. 
        • Placed Monday=Delivered Wednesday
        • Placed Tuesday=Delivered Thursday
        • Placed Wednesday=Delivered Friday
        • Placed Thursday=Delivered the following Monday

    • Orders Shipped to Canada
      • Not eligible for our "Free" shipping offer
      • An additional shipping & handling fee will applied at checkout
        • This charge does not include import fees or tariffs
      • Be advised that there may be additional costs associated with receiving Warranty shipments

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