loading Loading... Please wait...
We Are Opt7

Returns & Shipping

 Returns Policy

- Submit a Return: http://www.opt-7.com/returns

  • 60 days based on the original purchase date 
  • Return labels are provided by the original marketplace of purchase based on their return policy
  • All returns must be authorized by customer support and all return shipments require a RMA #
  • NOTE: SENDING A PACKAGE WITHOUT A RMA # WILL CAUSE DELAYS IN PROCESSING YOUR REQUEST. 
  • Item(s) purchased must be returned to receive a refund
  • OPT7 is not responsible for lost returns; please obtain a tracking number for your records.
  • The Warranty Coverage does not include a refund service
  • Once the returned item(s) have been received and inspected, you will receive a notification email regarding the approval or rejection of the return. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
  • Please note that refunds can take up to 3-7 business days to be reflected back into your account. Please confirm with your bank if you do not see your credit after the 7 business day.
  • OPT7 does not cover return costs for the following return reasons (not all inclusive):
    • Buyer error
    • Buyer choice or discretionary return
    • Brightness not as expected (we are not able to guarantee that our lighting solutions are brighter than the lighting solution being replaced) 
    • Color not as expected eg. "...too blue..." or "...doesn't match my existing lighting..."
    • "Not as good as my previous LED or Lighting Solution"
    • Warranty exchange return shipments (Includes packaging)
    • Excessive install
  • OPT7 does not cover out-of pocket expenses related to the following (not all inclusive):
    • Any and all installation costs
    • Any and all return packaging costs
    • Any and all man hours required to install or remove a product from a vehicle
  • **THE WARRANTY DOES NOT PROVIDE A REFUND SERVICE; all OPT7 product are covered by a 60-Day return period. Thereafter, a store credit would be considered on a case by case basis

Shipping

  • STANDARD OR FREE SHIPPING: We ship most orders using USPS Priority which offers a non-guaranteed transit time of 5-7 business days; however, we reserve the right to use the carrier of our choice.

  • Most orders will be fulfilled by our Amazon's Warehouse Fulfillment Center; therefore, a tracking number will be added to your order between 2-3 business days after the order is placed (excluding weekends & major holidays).
  • You WILL RECEIVE A TRACKING # sent to the email on the order when it has been shipped and en-route.
      • If you need an ORDER UPDATE [click here] & select Shipping Support on the drop down. 
    • "Free" Shipping offers applies to all contiguous US States Only. Regular shipping cost applies to orders shipped to non-contiguous states and territories including Puerto Rico and will be displayed at checkout. 
  • Update address: If your order has not been shipped already, please email us at support@opt-7.com with your order number and the updated shipping address. We will do our best to change the address before the order ships. We are unable to make any changes to an order after it has shipped.
  • Once your order has shipped, it cannot be cancelled or refunded until it is returned to OPT7.
  • Changes on new order placed: Unfortunately, we cannot change, add or remove items from your order. We will have to cancel your order for a full refund and have you re-order with the correct items. 
  • Freight Forwarder: Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by OPT7. This means that OPT7 isn't able to provide a replacement or a refund for any shipment taken outside of the U.S. by hand-carrying or using a freight forwarding service.  
    • You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. OPT7 must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
    • If you refuse the package or if it is returned to us for any reason, we will credit you for the amount of the merchandise if and when the merchandise is recovered by us. We will not refund freight out. Freight back to us and the duty is assessed as well. It will be deducted from your credit. So, if you don't know, please check with your customs office and the shipper about other charges which may be payable by you when the package arrives. It is your responsibility to be aware of customs procedures and any restrictions which may apply to receive goods in your country.
    • Note: OPT7 reserves the rights to approve or cancelled Freight Forwarding orders determined by risk. If your order serves a high risk shipped to a Fright Forwarding address, it will be deemed cancelled and refunded. 
  •  Canada: We are no longer shipping orders to Canada at this time. 
    • If you have an existing order that was ship to Canada, please email our support team to file a Warranty Claim
    • Be advised that there may be additional costs associated with receiving Warranty shipments
    • New orders: We recommend shipping the package to a friend or family that may ship the item to you in Canada or you may use a Freight Forwarding company to ship your order to you as well, see Freight Forwarding for rules and restrictions.

Cancelling Your Order

  • We usually ship out orders within 24 business hours. If you want to cancel your order, it must be done within that time frame. However, we cannot guarantee that a cancellation will be possible due to our automated fulfillment system. Once your order is dispatched to our warehouse for packing, or if it has shipped, it can no longer be cancelled. If you wish to return your order thereafter you will be assigned to the return cost due to "no longer need" and additional shipping charges (UPS 2 Day or UPS Overnight) will not be credited. 
  • If we are unable to cancel the order and it arrives to you - we will need to set up an RMA number for your order to be returned for a refund. Please contact our Support Team to request an RMA number or using our self-service RMA Request System