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We Are Opt7

Returns & Shipping

Returns Policy

  • 60 days based on the original purchase date 
  • Return labels are provided by the original marketplace of purchase based on their return policy
  • All returns must be authorized by customer support and all return shipments require a RMA #
  • Item(s) purchased must be returned to receive a refund
  • The Warranty Coverage does not include a refund service
  • OPT7 does not cover return costs for the following return reasons (not all inclusive):
    • Buyer error
    • Buyer choice or discretionary return
    • Brightness not as expected (we are not able to guarantee that our lighting solutions are brighter than the lighting solution being replaced) 
    • Color not as expected eg. "...too blue..." or "...doesn't match my existing lighting..."
    • "Not as good as my previous HID or Lighting Solution"
    • Warranty exchange return shipments (Includes packaging)
    • Excessive install
  • OPT7 does not cover out-of pocket expenses related to the following (not all inclusive):
    • Any and all installation costs
    • Any and all return packaging costs
    • Any and all man hours required to install or remove a product from a vehicle

Shipping

  • STANDARD OR FREE SHIPPING: We ship most orders using USPS Priority which offers a non-guaranteed transit time of 2-4 business days; however, we reserve the right to use the carrier of our choice

  • EXPEDITED SHIPPING SERVICES: All orders placed using expedited shipping eg. Overnight or 2nd Day service must be placed before 1pm PST to qualify for the stated expedited shipping delivery promise 

    • OPT7 Currently Ships Orders to the Following Destinations
      • United States
      • Canada
        • OPT7 does not offer expedited shipping services to international addresses
    • OVERNIGHT SERVICE
      • Overnight orders placed Monday-Thursday before 1pm PST will be delivered the next day before 8pm local time
      • Overnight orders placed Friday before 1pm PST will be delivered the following Monday before 8pm local time
      • Overnight orders placed Friday after 1PM, Saturday or Sunday will be processed Monday and delivered Tuesday before 8pm local time
      • OPT7 does not offer overnight shipping with "Saturday Delivery"

    • 2ND DAY SERVICE
      • Orders placed Monday-Wednesday before 1pm PST will be delivered on the 2nd business day following the original purchase date. 
        • Placed Monday=Delivered Wednesday
        • Placed Tuesday=Delivered Thursday
        • Placed Wednesday=Delivered Friday
        • Placed Thursday=Delivered the following Monday

    • Orders Shipped to Canada
      • Not eligible for our "Free" shipping offer
      • An additional shipping & handling fee will applied at checkout
        • This charge does not include import fees or tariffs
      • Be advised that there may be additional costs associated with receiving Warranty shipments

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