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We Are Opt7

Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please fill out the form on our Contact Us page and select "Returns" from the "How Can We Help?" field. You will need to include your order number, order date, which item in your order you are returning and the return reason. We will respond quickly with instructions and what to expect during the return process.


When you place an order, we try our best to ship it out within 24 hours of it being placed. Orders placed before 1:00PM PST on Monday - Friday will be processed and leave our warehouse the same day. All orders within the United States will be shipped for free unless an expedited shipping method is selected.

Shipping costs for orders to Canada will be calculated while checking out. 

At this time we do not ship our products outside of North America.

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